International shipping may be available depending on the product, vendor, shipping destination, and available shipping options at checkout. Since RB Marketplace works with multiple vendors, shipping availability and delivery time may vary from one seller to another.

If international shipping is available for your selected item, the shipping options and fees will be shown during the checkout process before you place your order. Please review the shipping details carefully before confirming your purchase.

For international orders, delivery time may take longer due to customs clearance, local carrier processing, holidays, or other delivery conditions in the destination country. Additional customs duties, taxes, or import fees may also apply depending on your local regulations, and these charges are usually the customer’s responsibility.

If you are unsure whether a product can be shipped to your country, please contact our Customer Care team with the product name, vendor name, and your shipping destination. We will help you check the available options.

Delivery time may vary depending on the product, vendor location, shipping destination, and shipping method selected at checkout. Once your order is placed, the vendor will process and prepare your item for shipment.

After your package has been shipped, you may receive a shipping confirmation email with tracking details, if tracking is available. You can also log in to your RB Marketplace account and check the My Orders or Order History section for order status updates.

Please note that some orders may take longer due to vendor processing time, carrier delays, holidays, weather conditions, or customs clearance for international shipments.

If you have not received your package within the expected delivery timeframe, please contact our Customer Care team with your order number and the email address used at checkout. We will help you check the latest status of your order.

Yes, buying online on RB Marketplace is designed to be safe, convenient, and easy for customers. We work to provide a trusted shopping experience where customers can browse products, review order details, complete checkout, and manage their purchases with confidence.

To help protect your shopping experience, we recommend that you always place your order directly through RB Marketplace, review product details carefully before checkout, and make sure your shipping and contact information are correct.

After placing an order, you will receive order confirmation details, and you can track your order status through your RB Marketplace account when available. If you have any questions about your order, payment, delivery, return, or refund, our Customer Care team is available to assist you.

For the safest experience, please avoid sharing sensitive payment information through direct messages, social media comments, or unofficial channels. Always use the official checkout process on RB Marketplace when making a purchase.

If you need to cancel or change your order, please contact our Customer Care team as soon as possible after placing your order. To help us assist you quickly, please include your order number, the email address used at checkout, and the details of the change you would like to make.

We can only cancel or update an order if it has not yet been processed, packed, or shipped by the vendor. Once an order has been shipped, we may not be able to cancel or modify it. In that case, you may need to wait until the item is delivered and then follow our return process if the product is eligible for return.

Order changes may include updating the shipping address, changing product quantity, correcting product options, or canceling the order. Please note that product changes are subject to availability and vendor approval.

If your cancellation request is approved and payment has already been made, your refund will be processed back to your original payment method within 10–15 days, according to our refund procedure.

Creating an account is recommended because it allows you to manage your orders more easily, track your purchase history, save your details for faster checkout, and receive important updates about your order.

In some cases, guest checkout may be available depending on the checkout options provided on RB Marketplace. However, having an account gives you a smoother shopping experience and helps our Customer Care team support you faster if you need help with your order, return, refund, or delivery status.

With an RB Marketplace account, you can:

• View your order history
• Track your order status
• Save your shipping details
• Manage your account information
• Contact support more easily

For the best shopping experience, we recommend creating an account before placing your order.

After your order is successfully placed, you will receive an order confirmation email with your order details. Once your order has been processed and shipped, we will send you a shipping confirmation email with tracking information, if tracking is available.

You can track your order by logging into your RB Marketplace account and visiting the My Orders or Order History section. There, you can view your order status, shipping updates, and delivery progress.

If you checked out as a guest or cannot find your tracking information, please contact our Customer Care team with your order number and the email address used at checkout. Our team will help you check the latest status of your order.

Please note that tracking updates may take some time to appear after the shipping carrier receives the package.

If you would like to return a product, please contact our Customer Care team within 30 days after receiving your item. To help us process your return request quickly, please include your order number, product name, reason for return, and clear photos or videos if the item is damaged, defective, or incorrect.

For damaged, defective, or incorrectly shipped products, you must contact us within 24 hours of receiving the item. Once your request is reviewed, we will provide instructions on where to send the product and how to complete the return process. Depending on the situation, we may offer a repair, replacement, exchange, credit note, or refund.

Returned products must be unused, unworn, and in their original packaging with all tags intact. We cannot accept opened or used items unless the product was received damaged or defective. Items returned without original packaging may not qualify for a refund.

For returns that are not caused by damage, defect, or incorrect shipment, the customer is responsible for return shipping costs. Once we receive and inspect the returned item, we will notify you by email whether your refund has been approved or rejected.

If your return is approved, your refund will be processed to your original payment method within 10–15 days.