Sell on RB Marketplace —
Open Your Storefront in 24 Hours

Welcome to RB Marketplace — the creator commerce platform built for KOLs, content creators, and small beauty and lifestyle businesses. We give you a fully branded online store, a curated dropship catalog of products your audience will actually want, and the back-office plumbing (payments, shipping, returns, customer service) handled for you. Your job is to pick the products, share them with your followers, and earn 15–25% per sale. No inventory. No upfront costs. No long contracts.

This guide walks you through everything you need: applying, setting up your store, choosing products, promoting on social media, getting paid, and the small but important details that separate creators who earn a few hundred from creators who turn this into a real income stream. Read it once, bookmark it, and come back when you have a specific question — every section is searchable from the bar at the top of the page.

Six reasons creators choose RB Marketplace over building their own store from scratch or relying on one-off affiliate links.

From "I'm thinking about it" to "I just got my first order" usually takes less than 48 hours. Here's the full path.

1. 1

   Apply (5 minutes)

   Fill out a short application: your name, your shop name, your social handle, and a few ID/business documents. Submit. That's it.

2. 2

   Get approved (within 24 hours)

   We review every application by hand to keep the marketplace high-quality. Most applications are approved the same day; you'll get an email with your dashboard login the moment you're in.

3. 3

   Set up your store (15 minutes)

   Upload your logo, write a short bio, link your socials, choose your store URL. The setup is designed to be done in one sitting on your phone.

4. 4

   Pick products from our catalog

   Browse the dropship catalog, pick what fits your audience, click "Add to my store". You can start with five products and grow from there. There's no minimum and no maximum.

5. 5

   Share with your audience and earn

   Drop your store link in your bios. Make a TikTok or a Reel about a product. Reply to comments. Sales come in. Earnings appear in your dashboard. Payouts arrive on schedule.

RB Marketplace is built for a specific kind of seller: people whose audience already trusts their taste. If any of these sound like you, you're in the right place.

Applying takes about five minutes if you have your details handy. Here's exactly what to expect.

The two-step flow

Becoming a vendor on RB Marketplace is a two-step process and it's worth understanding before you click the button:

1. Step A — Create a free customer account. If you've never shopped or signed up on RB Marketplace before, you'll be asked to create a customer account first. This takes about a minute: email, password, name. It's free, it doesn't commit you to anything, and it's the same kind of account a regular shopper has. You need it because vendors are built on top of customer accounts — we use the same login.
2. Step B — Fill in the vendor application. Once you have a customer account and you're logged in, you'll land on the vendor application form. This is the form that decides whether you get approved.

If you click any "Become a Vendor" or "Apply Now" button on this page, the system handles both steps for you — it'll send you to login/register first, then drop you into the vendor form. No back and forth. You don't have to remember the order.

What to prepare before you start

You can move much faster if you have these ready in a notes app or a folder on your phone:

• Your shop name. The name your audience will see. It can be your creator name ("Tola Skincare"), your brand ("Curlsmith Co."), or something new. It cannot be identical to an existing shop on the marketplace — pick a backup just in case.
• Your shop URL slug. The short part of your store address — rbmarketplace.com/stores/your-slug. Lowercase, no spaces, hyphens are fine. Keep it short and memorable; this is what you'll paste into bios.
• A government-issued ID. A clear photo of your ID card, driver's license, or passport. We use this to verify you are a real person — it's a one-time check and it's not displayed publicly.
• Business documentation (only if you're registering as a business and your country requires it — for individual creators this is optional). Examples: a certificate of incorporation, a tax ID document.
• A phone number. Used for order alerts and one-time security codes. SMS works fine.
• Payout details. A bank account or supported wallet where we'll send your earnings. You can fill this in after approval if you don't have it ready right now.

Field-by-field walkthrough of the form

The vendor application has these fields, in this order:

• Shop name — required. Public.
• Shop URL — required. Public. Must be unique across the marketplace.
• Shop phone — required. Private — used for order alerts.
• Shop email — pre-filled from your customer account. You can change it.
• Country & address — required for tax and shipping calculations.
• Government ID upload — required.
• Certificate of incorporation — optional unless you're registering a company.
• About your store — optional but strongly recommended. A 2–3 sentence bio that will appear on your storefront. You can refine this later.

What happens after you submit

1. You'll see a confirmation screen and get an email saying "We've received your application".
2. Our team reviews the application by hand. Most decisions arrive within 24 hours; a few take up to 72 hours during busy weeks.
3. If approved, you'll get an email with a link to your vendor dashboard. From there, follow Step 2 (next section) to set up your store.
4. If we need more info — for example, an unclear ID photo — we'll email you. You can fix it and resubmit in a couple of clicks.

Once you're approved, the vendor dashboard becomes your home base. Spend 15 to 30 minutes setting up your store properly the first time — it pays off every time someone clicks your link.

Logging into the vendor dashboard

After approval, log in at rbmarketplace.com/login with the same email and password you used to create your customer account. Once logged in, you'll find a "Vendor Dashboard" link in the customer menu (top right corner). Click it. The dashboard is your control panel for everything that follows.

1. Upload your logo

Go to Settings → Store. Upload a square logo (at least 400×400px, PNG or JPG, under 2MB). Use the same logo you use on your social media so followers recognize you instantly. If you don't have one, your face works just fine — a clean headshot beats a generic icon every time.

2. Write your bio (the "About" section)

This is the most under-used field on the entire platform. Most vendors leave it blank or write something generic. Don't be most vendors.

What a weak bio looks like

"Welcome to our store. We sell beauty products. Thanks for visiting."

This tells the visitor nothing. They could be on any of a thousand stores. They have no reason to trust you, no reason to stay, no reason to come back.

What a strong bio looks like

"Hi, I'm Tola. I share honest reviews of skincare for melanin-rich skin to my 18,000 followers on TikTok. The products in this store are the ones I actually use — no tester-bottle hauls, no sponsored fake love. Everything here either lives in my routine or graduated out of it for a good reason."

This works because it tells the visitor who you are, who you're for, what they'll find, and why they should trust you. Aim for two to four sentences.

3. Choose your store URL slug

Your store URL is your most-shared asset. Keep it short, lowercase, and easy to type in a comment or DM. Good: tola-skincare, curlcoco, amaka. Bad: my-amazing-beauty-store-2024. Once set, the URL is hard to change without breaking links you've already shared, so think twice.

4. Configure your social links

Add every channel you're active on: TikTok, Instagram, Facebook, YouTube, WhatsApp Business. These appear as small icons on your storefront. Only add channels you actually post on — empty profiles erode trust faster than missing ones.

5. Set up your payout method

Go to Settings → Payout. Choose how you want to receive your earnings (bank transfer or supported wallet — the available options depend on your country). Enter the account details carefully. Double-check the account number; payments sent to the wrong account take time to recover.

Your store is set up. Now you fill it with products. The dropship catalog is where you'll spend most of your time during this step.

Browsing the dropship catalog

In your vendor dashboard, click Products → Catalog. You'll see every product available to dropship, organized by category (Skincare, Hair Care, Makeup, Fragrance, Lifestyle, etc.). You can filter by:

• Category and subcategory — for finding things in your niche.
• Commission rate — sort high to low if commission is your top priority.
• Bestsellers — products that are already selling well across the marketplace.
• New arrivals — products added in the last 30 days, often with promotional commission boosts.
• Country availability — to make sure the product can ship to where your audience lives.

Selecting products that fit your brand

The temptation is to add everything that catches your eye. Resist it. A focused store with 10 to 20 products that all make sense together converts much better than a scattered store with 200 random products. Ask yourself three questions before adding anything:

1. Does this fit who my audience already thinks I am? If you're known for clean skincare, a glittery body shimmer probably doesn't belong, even if the commission is amazing.
2. Would I personally use or recommend this? If the answer is no, every post you make about it will feel slightly off — your audience can tell.
3. Can I make at least one piece of content about it? A demo, a comparison, a "what I actually think after a week". If you can't picture the post, the product probably won't sell.

Customizing product titles

Each product comes with a generic catalog title. You can override it with your own headline that speaks to your audience. For example, the catalog title might be "Vitamin C Brightening Serum 30ml". Your version could be "The Vitamin C I use every morning (it's actually working)". Your custom title appears on your storefront and in your social shares; the original product spec stays accurate underneath.

Setting your margin (where applicable)

Some products in the catalog let you choose between fixed commission or a margin you set on top of the base price. Margin pricing means you decide what to charge above the wholesale; the difference is your earnings. For most creators, the default fixed-commission setting is the simpler choice and we recommend starting there. You can switch later once you understand your conversion rate.

Publishing products

Once you're happy with the title, the description (you can edit this too — make it sound like you), and the price, click Publish to my store. The product goes live immediately. You can hide or unpublish any product at any time from your dashboard.

Your store is live, your products are listed. Nothing happens until your audience finds out. Here's how to get the link in front of them and what to post once they've clicked.

Linking from your TikTok bio

TikTok is where most of our top creators get the bulk of their traffic. The setup:

1. Open the TikTok app and go to your profile.
2. Tap Edit profile.
3. In the Website field, paste your store URL (the short one — rbmarketplace.com/stores/your-slug).
4. Save.

Mention the link verbally in your videos: "Link in bio for everything I'm using." The phrase "link in bio" is so common on TikTok that viewers reach for it automatically.

Linking from your Instagram bio

Instagram allows one direct link in bio, plus you can use a tool like the platform's built-in Link Sticker in Stories to drive clicks even faster.

• Open Instagram, go to your profile, tap Edit profile, paste the store URL into Website, save.
• In Stories, use the Link sticker when you're showing a product — it sends the tap directly to your store.
• If you're a Reels-heavy creator, mention the link verbally and have a graphic that says "Link in bio" in the last frame of every Reel about a product.

Sharing on Facebook and WhatsApp

Don't underestimate Facebook and WhatsApp — for many creator audiences, especially diaspora communities, these are the platforms that drive the most actual purchases.

• Facebook page: add your store URL in the About section under Website. Pin a post that says "Shop my picks here →" with the link.
• WhatsApp Business / Status: put the link in your business profile description and share new product picks as Status updates with a short caption.
• Facebook groups you're active in: share when relevant — never spam — and always in response to a real question, not as cold promotion.

Content ideas that convert

Linking the store is the easy part. Getting people to click is the harder part. The content that consistently drives sales falls into a few patterns:

• Product demos. Use the product on camera. Show it doing the thing it's supposed to do. A 30-second demo of an applicator or a swatch outperforms any static image.
• "What I'm using this week" videos. A weekly Reel or TikTok showing your current rotation. Honest, casual, low-production. People come back for it.
• Earnings transparency posts. Once you've made some sales, post a screenshot of your dashboard with a caption like "Two months in, here's what RB Marketplace is paying me for sharing what I love." This makes other creators curious and gives buyers confidence.
• Comparison videos. "I tried three vitamin C serums — here's the one I keep using." The product you keep using is the one in your store.
• Comment replies. When someone asks "where is that from?", reply on camera — not in text. Reply videos drive massive traffic and TikTok's algorithm loves them.

Three example post scripts you can copy

Script 1 — The "I just got my first sale" post

"Okay so… I just sold my first product on RB Marketplace. Three months ago I was just posting skincare reviews for fun. I didn't know you could turn it into actual income without holding stock or running an Etsy. I'm linking my store in the comments — these are the products I genuinely use, and I make a small commission when you buy through me. Thank you for trusting me. 🥺"

Script 2 — The "what I'm using this week" Reel

"Three things in my routine this week. One — this cleanser, I've gone through two bottles. Two — this serum, my skin barrier was a disaster, this fixed it. Three — this lip mask, just because I love it. Everything I'm showing you is in my store, link in bio."

Script 3 — The honest review

"I'm gonna be straight with you — I bought four products to test, and only two of them are good enough to put in my store. The other two are not bad, they're just not great, so I'm not selling them. The two that made the cut are linked in my bio. I'd rather sell less and stay honest with you."

A customer buys something from your store. What happens next? In short: almost nothing on your end. That's the whole point. Here's the breakdown of what's automatic and what (rarely) needs your touch.

Order notifications

The moment a customer places an order, three things happen:

1. You get an email: "You have a new order on RB Marketplace."
2. The order appears in your dashboard under Orders → New.
3. The customer gets their own confirmation email and a tracking placeholder.

What's automatic

For every order from the dropship catalog, RB Marketplace handles all of this for you, with no action needed:

• Payment processing. Card payment, wallet, COD where supported — we collect, we settle, we credit your earnings.
• Picking and packing. Our warehouse picks the product and packs the order.
• Shipping label. Generated and applied to the package automatically.
• Carrier handoff. The package goes to the carrier without you lifting a finger.
• Tracking updates to the customer. Every status change (shipped, out for delivery, delivered) is emailed to the buyer.
• Standard returns. If a customer returns a product, our team processes the refund and adjusts your earnings record. You don't pack a return. You don't argue with anyone.

What occasionally requires your action

A small number of situations come back to you. Be ready for these:

• A direct message from a customer. Buyers can message your store with a question about a product ("does this come in a darker shade?"). You'll see it under Messages in your dashboard. Reply within 24 hours when you can — fast replies translate directly into sales.
• A review left on your storefront. Customers can review your store overall. Replying publicly to reviews — especially mixed or critical ones — builds enormous trust with future visitors. See section 11 for how to handle them.
• An out-of-stock product on your store. If a product you've listed sells out at the catalog level, we mark it unavailable on your store automatically. You'll get an email so you can swap to a similar product.
• A specific custom request from a returning customer. Rare, but it happens — for example, a regular buyer asking if you can recommend a product for their specific skin type. Treat these as gold; they're your most loyal followers.

What you should NOT do

• Do not contact the customer to ship them anything yourself.
• Do not refund the customer outside the platform — refunds happen through us.
• Do not promise a delivery date — the dashboard and tracking emails handle expectations.

The money side, explained without the marketing spin. Your commission on RB Marketplace is 15–25% per sale. Here's how that actually translates to cash in your account.

How commission is calculated

Your commission is calculated on the product price the customer pays — not on shipping fees, not on tax, not on coupons we run. The exact percentage inside the 15–25% band depends on the product category. Beauty essentials and fast-moving consumables tend to sit at 15–18%; fragrance, premium skincare, and slower-moving lifestyle items go up to 20–25%. Every product page in your dashboard tells you the rate before you list it, so there are no surprises.

A worked example using a 20% rate

Let's say you've listed a vitamin C serum. The catalog price is $50. A customer buys it through your store. Here is exactly what happens to that $50:

You earn $10.00 on a $50 sale. Sell ten of those in a month and you've earned $100. Sell a hundred and you've earned $1,000. The numbers scale exactly the way you'd expect, with no hidden deductions.

Compare this to a typical affiliate link, where the same $50 sale would earn you $2.50 to $5.00 (5–10%). The 15–25% range on RB Marketplace exists precisely because we're asking creators to do real work — pick, post, reply — rather than just passively share a link.

Where to view your earnings

Open your vendor dashboard and click Revenues (sometimes labelled Earnings or Statements). You'll see:

• Pending earnings — sales that have been made but are still in the standard hold period (we wait until the return window has passed before paying out, to avoid clawback).
• Available earnings — money that has cleared the hold period and is ready to be paid out.
• Paid earnings — money that has already been sent to your account, with dates and amounts.
• Per-product breakdown — which products are actually driving your earnings, sorted by total.

Payout schedule

Payouts run on a regular schedule — typically every two weeks for the previous fortnight's available earnings. Specific timing depends on your country's banking processing. You'll always see the next expected payout date on your dashboard so you know when to expect the money.

Payout methods

Available methods depend on your country. Most vendors choose direct bank transfer; supported wallet options are listed in Settings → Payout. You can change your payout method at any time. Changes apply to the next payout, not retroactively.

Minimum payout threshold

There's a small minimum payout threshold — usually around the equivalent of $20 — to avoid sending tiny amounts that get eaten by transfer fees. If your available earnings are below the threshold on payout day, they roll over to the next cycle. Once you're earning consistently, you'll always be well above the threshold and this won't matter.

Reviews are the second-most powerful trust signal on your storefront, right after your social presence. Here's how to make them work for you instead of against you.

How reviews work

After a customer's order is delivered, they get an email inviting them to review the product and rate your store experience. Their review appears on the product page and on your store overview, with their star rating averaged into your overall store rating.

Replying to reviews

Every review you receive — five-star or one-star — should get a reply from you. Public replies are visible to every future visitor, and they say more about you than the review itself.

Replying to a positive review

Keep it warm and short. You're not writing a thank-you card; you're saying "I see you and I appreciate you." Two sentences max.

"Thank you so much, Maria! So glad it worked for you — let me know how your skin feels after a month."

Replying to a critical review

This is where most vendors go wrong, and where you can stand out. Don't argue. Don't get defensive. Don't suggest the customer is at fault. Take it on the chin, name the issue, and say what happens next.

"I'm really sorry it didn't work for you. The shipping took longer than it should have — I'm flagging this with the platform team to check what happened. If you'd like to try a different product, I'd love to make a recommendation. Thank you for the honest feedback."

A future visitor reading a one-star review followed by a graceful, accountable reply will trust you more than a vendor with only five-star reviews. Showing how you handle problems is a feature, not a bug.

Encouraging happy customers to review

The customers who had the best experience are usually the quietest. Most won't review unless you nudge them. A few low-pressure ways to ask:

• Reply to their message after delivery: "So glad it arrived safely! If it works for you, would you consider leaving a quick review on the product page? It really helps me out."
• In a follow-up DM if they posted about the product on their own social: "Thank you for the love! If you have a moment, a review on the store would help so much."
• Mention reviews in your content occasionally: "If you bought something from my store, leaving a review really helps me out — thank you to everyone who's already done it."

Don't offer to refund or send free product in exchange for a review — it's against platform policy and customers see through it anyway. Asking honestly works.

Returns and refunds are the most commonly worried-about part of running an online store. On RB Marketplace, they barely involve you. Here's exactly what happens.

When a customer requests a return

Customers initiate returns directly with RB Marketplace, not with you. Our customer service team:

1. Verifies the return is within the eligible window (usually 14 to 30 days from delivery, varies by product category — sealed cosmetics, for example, often have stricter rules).
2. Issues the customer a return shipping label.
3. Receives the returned product at our warehouse.
4. Inspects it.
5. Refunds the customer through their original payment method.

Your role in the return

None of the steps above involve you. You don't print labels. You don't ship anything anywhere. You don't speak to the customer about the return unless you want to.

What you will see in your dashboard is a record of the return — under Order returns — so you have full visibility into what was returned and why. Common reasons (wrong shade, didn't suit my skin, packaging damage) are listed by category so you can spot patterns. If you notice a particular product getting returned often, consider unlisting it.

How returns affect your commission

Earnings on a sale are pending — not yet available — until the return window has closed. This is why you'll see two earnings figures in your dashboard:

• Pending earnings: sales still inside the return window. These could go down if a product is returned.
• Available earnings: sales where the return window has passed. These are yours, and they're paid out on the next payout cycle.

If a product is returned and the customer is refunded, your commission on that specific sale is reversed. You don't owe us anything — we simply remove that pending amount before it would have moved to "available". Returns never trigger a debt or a clawback against money already paid to you.

Patterns we see again and again from creators who turn this into real income. None of them are clever — they're just consistent.

• Pick products you actually use or believe in

  Recommending things you've never touched is the fastest way to lose your audience's trust. They notice. The conversion rate on products you've used is usually two to three times higher than products you haven't, so it's better for sales and better for your reputation.

• Be transparent that you earn from sales

  Disclose it openly. Pin a comment, add it to your bio, mention it in videos: "I earn a small commission when you buy through my store — thank you for the support." Audiences appreciate honesty far more than they're put off by the disclosure. In many countries, this kind of disclosure is also required by law.

• Post consistently — three to five times per week

  One amazing post every two weeks does almost nothing. Five mid posts every week compounds. Algorithms reward consistency; audiences expect it. Block out two hours a week to film three or four short clips and you've got most of your content done.

• Use video over static — especially short-form

  Reels, TikToks, and YouTube Shorts convert significantly better than carousel posts or static images for product content. Show the product in motion. Show the texture. Show the result. Static images are fine on the storefront itself but rarely move the needle on social.

• Reply to comments and DMs about your store

  Every comment is a tiny opportunity. "Where is that from?" is someone giving you free permission to send them to your store. Reply within 24 hours. Use comment-reply videos on TikTok — the algorithm boosts them, and the original commenter usually buys.

• Track which content drives sales and double down

  After a month, check your dashboard for top-selling products. Then think about which post drove those sales. Was it a comparison video? A demo? An "honest review"? Make more of the format that works. This sounds obvious; almost nobody does it.

The questions creators ask before they sign up. Open any item below to read the answer.

The handful of mistakes we see from creators who don't break through. Avoid these and you're already ahead of most.

• Skipping store customization. Default logo, blank bio, generic store name. Your store looks like every other half-set-up store on the marketplace and your audience clicks away in three seconds.
• Posting once and disappearing. One launch post, then silence for two weeks. Sales require sustained attention, especially in the first month. If you can only commit to one post a week, do that — but commit.
• Copying other creators' product picks. Listing the same five products as the top creator in your niche means you're competing on volume, not on taste. Pick what fits your audience, not what's working for someone else's.
• Ignoring reviews. Especially the critical ones. Silence on a one-star review tells every future visitor "this seller doesn't show up when things go wrong." A graceful reply tells them the opposite.
• Choosing products that don't fit your audience. If you're known for budget skincare, listing $200 fragrances will tank your conversion. If you're known for premium makeup, listing $5 lip glosses will dilute your brand. Stay in your lane.
• Hiding the affiliate nature. "I just love these products!" with no disclosure that you're earning. Audiences figure it out, and they trust you less for hiding it. Disclose openly and you'll be fine.
• Listing too many products on day one. Fifty products you've never thought hard about beats five products you actually love — every single time. Start small. Add as you find more things you'd genuinely recommend.
• Treating it like a side hustle that runs itself. The dropship model removes the physical work, not the curatorial work. The store still needs you to pick well, post well, and reply promptly. Plan two to four hours a week minimum.

Useful links and resources for vendors. Bookmark this section.

• Vendor login & dashboard: Sign in to your dashboard using the same email and password as your customer account, then click Vendor Dashboard in the top-right menu.
• Become a vendor (application form): Open the application.
• This guide: bookmark https://mail.rbmarketplace.co/vendor/guide — every section is searchable from the bar at the top.
• Contact / support: admin@rbmarketplace.co — we reply within one business day.
• RB Marketplace social channels: follow our accounts for product launches, commission boost campaigns, and creator spotlights you can be a part of.
• Marketing kit: we maintain a small folder of brand assets (logos, "Available on RB Marketplace" badges, social media templates) that you're welcome to use. Email support for the current version.

Stuck? Confused about a setting? Need a real human to look at something? We're here.

How to reach us

• Email: admin@rbmarketplace.co. Best for anything that requires a screenshot, a reference number, or a longer explanation.
• In-dashboard messages: once you have a vendor account, the Messages area lets you contact our support team directly. Replies usually arrive within one business day.
• Social DMs: for quick informal questions, our public social accounts are monitored during business hours.

What to include when you write to us

The fastest replies happen when we can see what you see. If something's not working, please include:

1. The page or section of the dashboard you were on (or a screenshot).
2. What you were trying to do.
3. What happened instead (error message, blank page, wrong number, etc.).
4. Your store name or URL — saves us a lookup step.

Response times

We aim to reply within one business day to every email. Vendor application reviews are typically completed within 24 hours of submission. Payout-related queries are prioritized and usually answered the same day during the working week.

Free to join. 15–25% per sale. Zero inventory. We handle fulfillment, payments, returns, and customer service. You pick the products, share with your audience, and keep the income flowing. That’s the deal.