Return & Refund Policy

Return period

Customers may request a return within 30 days of receiving their order, unless a vendor's product listing states a different return period or the item is marked as non-returnable.

Products must be:

• Unused and in original condition
• Returned with original packaging, tags, and accessories when applicable
• Accompanied by proof of purchase

Eligible returns

Returns may be accepted for:

• Damaged products
• Defective products
• Wrong items received
• Items that do not match the product description

Non-returnable items

Some products may not be eligible for return, including:

• Used beauty products or opened personal care items
• Customized or personalized products
• Clearance or final-sale items
• Products marked as non-returnable by the vendor

Return shipping costs

Vendor's responsibility when:

• The item arrives damaged
• The wrong item was shipped
• The product is defective
• The item is significantly different from the description

Customer's responsibility when:

• The customer changes their mind
• The customer ordered the wrong size, color, or quantity
• The customer no longer wants the product

Refund process & timeline

Once a return is received and inspected:

• Approved refunds are processed within 3–5 business days.
• Funds appear in the customer's account within an additional 5–10 business days depending on their bank or payment provider.
• Refunds are issued through the original payment method.
• Original shipping fees are generally non-refundable unless the return is due to vendor error.

Vendor requirements

RB Marketplace vendors must:

• Provide accurate product descriptions and images
• Ship orders within the stated processing time
• Respond to return requests promptly
• Follow RB Marketplace customer service standards

Dispute resolution

If a customer and vendor cannot reach an agreement, RB Marketplace may review the case and make a decision based on order information, product details, tracking information, and communication records.

Marketplace protection

RB Marketplace reserves the right to approve, deny, or modify refund requests to protect customers, vendors, and the integrity of the marketplace.